Complaints

Written complaints are now handled by Strata Community Australia - National Disciplinary Committee. If any member shall wilfully refuse or neglect to comply with the provisions of the Constitution, State Code of Professional Conduct,or National Code of Conduct or shall be guilty of any conduct unbecoming of a member, and any other guideline or standard formally approved and adopted by SCA or SCA (Vic), Strata Community Australia (Vic). has the disciplinary power to censure, fine, suspend or expel the member from SCA (Vic).

All members of SCA (Vic) are required within its membership guidelines to take out and maintain Professional Indemnity insurance. Dealing with an SCA (Vic) member means you have the added safeguard of being represented by an owners corporation manager who has full indemnity coverage.

As an additional consumer protection all membership applications are subject to character, professional and police checks.

Complaints


Strata Community Australia has a strict code of conduct, which all members must abide by. To access the documents, simply click on the below links

Allegations of breach of the Code must be made in writing by either of the following means:

  • Post: Suite 101, Level 1, 845 Pacific Hwy, Chatswood NSW 2067
  • Email: Please click here to email us with your completed complaint form.

Alternatively, the Owners Corporations Act 2006, sets out a three-tiered complaint and dispute resolution process involving:

  • internal dispute resolution
  • conciliation through Consumer Affairs Victoria
  • applications to the Victorian Civil and Administrative Tribunal (VCAT) for an order

Further information and fact sheets are available from:
Victorian Consumer & Business Centre, 113 Exhibition Street, Melbourne 3000.
Telephone 1300 73 70 30 (local call charges)
Email consumer@justice.vic.gov.au
Website www.consumer.vic.gov.au
Regional offices are located in Ballarat, Bendigo, Geelong, Morwell, Mildura, Wangaratta and Warnambool.