Recommended Contacts

CAV (Consumer Affairs Victoria)

Consumer Affairs Victoria has responsibility for administration of the Owners Corporations Act 2006 and Part 5 and section 38 of the Subdivision Act 1988. Land Registry, Land Victoria retains responsibility for registration of the plans of subdivision and any alterations to the plan. If you are an owner or occupier in an owners corporation Consumer Affairs can assist you with telephone advice and dealing with disputes. CAV also has a guide, a range of fact sheets, sample documents and approved forms and notices specifically for owners corporations. You can download these on line at .
For advice and information on owners corporations and information relating to legislation, contact details for CAV are -

Phone: 1300 55 81 81 (local call charge) 
Address:  113 Exhibition Street, Melbourne. Vic 3000 

The VCAT Expert Commentary

The VCAT Expert Commentary is available for purchase direct from SAI Global PH 1300 727 444

Due Diligence Check List

Due Diligence Check List for home buyers from CAV

Owners Corporations - Governing Legislation & Regulations:

Legislation: Subdivision Act 1988
Legislation:  Owners Corporations Act 2006
Regulations: Owners Corporations Regulations 2007 
Subdivision (Procedures) Regulations 2000
Copies of above may be obtained from: Information Victoria

Address: Level 20, 80 Collins Street, Melbourne. Vic . 3000 
Phone: 1300 366 356 (local call charge) 

Electronically – Downloaded free of charge from Victorian Legislation & Parliamentary Documents web site To obtain a copy of the Owners Corporations Act 2006, go to, click on Victorian Statute Book (when the Act commences it will move to Victorian Law Today), then on Victorian Acts-List Acts by Title. Select the 2006 widget and scroll down the page to the link to the Owners Corporations Act 2006.
Hard Copies – Purchased from Information Victoria, details as listed above.

Business Licensing Authority (BLA)

Ph: 1300 13 54 52 or

Australian Taxation Office - Business Tax Enquiries

Ph: 13 28 66 or Land Registry, Land Victoria:

Copies of plans of subdivision, owners corporations numbers and copies of rules may be obtained from Land Registry.
Ph: 8636 2010 or

Dispute Settlement Centre of Victoria:

The Dispute Settlement Centre provides free advice on dispute resolution and mediation.
Ph: 9603 8370 or

Law Institute of Victoria:

The Law Institute provides a referral service. Ph: 9607 9311 or Victorian Legal Aid:

Community Legal Centre:

Melbourne Fire Brigade:

Victoria's MFB has a very good community education brochure containing fire safety information for committees and occupiers in high rise apartments.

MFB Fire Safety

Here is a flyer to educate residents about - Fire safety on balconies


CitySounds2 was developed by the City of Melbourne in partnership with RMIT to help reduce sound levels in city living spaces.  CitySounds2 has been designed to assist residents and industry by providing information on acoustic design in an accessible, interactive format.  Using web design and audio software to create a virtual CBD living space, the program lets you hear real sounds and learn ways to reduce noice entering into your home.  CitySounds2 and detailed fact sheets can be found at

Victoria penalty interest rate:

The current penalty interest rate has now increased from 01/02/17 to 10% per annum (was 9,5%)
Please refer to the Owners Corporations Act 2006 section 29 in relation to charging of penalty interest on arrears. It allows an owners corporation to charge interest on any amount payable by a lot owner that remains outstanding after the due date for payment, up to the maximum rate of interest payable under the Penalty Interest Rates Act 1983.


Value of Fee Units and Penalty Units (when connected to this hyperlink - click on Legislative Information  then Penalty & Fee Units) 

As fixed by the Treasurer under section 5(3) of the Monetary Units Acts 2004, and as published in the Victorian Government Gazette, under section 6 of the Monetary Units Act 2004, for the financial year 1/07/2019 – 30/06/2020, the value of a fee unit is $14.81 and the value of a penalty unit is $165.22.


This directly affects the fees for OC Certificates, and for copies of the Register & Records, which are now indexed annually.


The attached document includes links to City of Melbourne, City of Yarra & City West Water various sustainable opportunities, schemes, events etc.

Online Conflict Management Tool

"Mediation in OC internal disputes" was a research project that investigated alternative dispute resolution processes, in both metro and regional OCs, and was to publish an online tool on cutting edge mediation strategies. It was a research project grant from the Victorian Legal Services Board; and SCA (Vic) was an industry partner for the project. It was to help chart the ways that conflict is dealt with in owners corporations, and aimed to get managers views of the best ways to deal with conflict and whether the current legislation is meeting the needs of residents.

Having now been completed, the online conflict management tool may be found at