The SMPS certification is a voluntary standard for strata management businesses, focusing on internal procedures and relationships with strata communities. Through independent audits, the SMPS recognises businesses that document and follow processes to improve client satisfaction and business operations.
Education
Strata Management Practice Standard
Benefits of SMPS for Your Strata Business
- Establish clear and effective systems to enhance operational efficiency, customer satisfaction, productivity, and service consistency.
- Be listed in the Certified Members Directory on the SCA website, referred to by enquirers seeking a strata manager.
- Boost brand perception for clients with annual audits of your business’s policies, procedures, and accounts.
- Provide a consistent training tool for employees, increasing certainty and retaining top talent.
- Reduce the risk of professional indemnity claims.
- Gain a competitive advantage by using the SMPS Certified logo for marketing and promotion.
Implementation Guide
Download the SMPS Implementation Guideline to identify all the documentation required before you submit your application.
Online Workshop
The Strata Management Practice Standard (SMPS) workshop teaches businesses how to implement the SMPS framework through interactive discussions, activities, and case studies, focusing on improving operations, engaging employees, and promoting continuous self-evaluation and leadership-driven improvement.
Policy and Procedure Templates
SMPS offers members self-regulated guidelines and templates to enhance professional standing and improve internal procedures and relationships with strata communities.
Stage 1 Checklist
The SMPS Stage 1 Participant Checklist helps businesses assess compliance with key requirements, including SCA membership status, accreditation, procedures for management, records, contracts, conflict of interest, staff training, and ensuring compliance with legal and operational standards.
Application Form & Fees
The SMPS Business Certification Application requires businesses to appoint an accredited Responsible Officer and pay a fee. The application includes business details, audit fees based on size, and a declaration confirming compliance with SMPS certification requirements.
5 Sections of the Implementation Guide
Watch Now
The
SMPS Overview
4 mins.
Section 1:
Business Manual
3 mins.
Section 2:
Strata Business Procedures
3 mins.
Section 3:
Strata Community Management
3 mins.
Section 4:
Strata Community Documents
2 mins.
Section 5:
Other Procedures
3 mins.
Step 1
Download the SMPS Implementation Guideline to identify all the documentation required before you submit your application. Your workplace will need to prepare a range of policies and procedures. Depending on your current documentation this may take your business 3-12 months. SCA is working on templates to assist you in this process.
Step 2
Following your application you will be contacted via SCA National to view your checklist and provide an invoice for the Application and Stage 1. For Stage 2, should all documentation not be prepared ready for the audit, this may then increase the fee to the Auditor so we recommend you finalise all your information prior to submission.
